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Refund Policy

How payments, cancellations, and refunds work on CODXDigital projects.

Last updated: August 2, 2026

1. Overview

This Refund Policy explains how payments, cancellations, and refunds work for projects booked with CODXDigital. It should be read together with our Terms and Conditions.

2. Advance Payments Are Non-Refundable

All advance payments are non-refundable once received.Paying an advance immediately reserves your project's place on our schedule and puts it into active scoping and production, so that time and capacity cannot be recovered once committed. By paying an advance, you accept that it is final and will not be refunded, even if you later choose not to proceed.

This applies to every engagement, regardless of project size, timeline, or how early you decide to stop, and it's stated up front in every proposal before you pay.

3. Milestone Payments

Projects are billed in milestones, as set out in your proposal. Once we've started, or delivered, the work tied to a milestone, that payment is non-refundable in the same way as the initial advance. Only the portion of your project not yet started may be eligible for a refund, at our discretion, under the cancellation terms below.

4. If You Cancel

If you cancel before we've started scoping or production on a given milestone, we'll refund any amount paid toward it beyond the non-refundable advance, minus any costs already incurred on your behalf (e.g. paid licenses, stock assets, or third-party tools).
If you cancel after work has started, you remain responsible for payment for all work completed to date. The advance, and any milestone already in progress or delivered, is non-refundable.

5. If We Can't Deliver

If CODXDigital is unable to deliver the agreed scope, we will either complete the outstanding work or refund the portion of your payment tied to work not yet delivered, at your choice. This is the one case where a paid, undelivered milestone may be refunded.

6. Non-Refundable Costs

Third-party costs already spent on your behalf, such as domains, hosting, premium plugins or themes, stock media, or paid ad spend, are never refundable once purchased, regardless of project status.

7. Requesting a Refund Review

Email hello@codxdigital.com with your project name or invoice reference and the reason for your request. We'll respond within 3 business days.

8. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Changes apply to new engagements from that date; they don't retroactively change terms you've already agreed to in an active proposal.

9. Contact Us

Questions about a payment or this policy? Email us at hello@codxdigital.com.